Privacy Policy

1. Introduction

Trim Worldwide Ltd. ("Trim", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use the Trim Customer App, Trim Business App, or our website. Trim is focused on customers and businesses in the United Kingdom.

2. Information We Collect

From Customers: When you use the Trim Customer App, we may collect your name, email address, phone number, location data (to show nearby barbers), booking history, and device information.

From Businesses: When you use the Trim Business App, we may collect your business name, contact details, payment information, staff data you enter, and booking records associated with your account.

Automatically: We collect usage data, device identifiers, IP addresses, and app interaction data to improve performance and personalise your experience.

3. How We Use Your Information

We use your data to: provide and operate the Trim apps and services; process bookings and payments; send reminders and notifications you have opted into; improve app features and user experience; comply with legal obligations; and respond to customer support queries.

4. Data Sharing

We do not sell your personal data. We may share information with: payment processors to handle transactions securely; analytics providers (data is anonymised where possible); and barbers or shops you choose to book with, to fulfil your appointment.

Independent specialists using the rent-a-chair feature have their financial and booking data kept strictly private from shop owners. This is a core part of how Trim Business operates.

5. Data Retention

We retain your personal data only for as long as necessary to provide our services or as required by law. You may request deletion of your account and associated data at any time by contacting us.

6. Your Rights

If you are in the United Kingdom, the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 apply. You have rights including: access to your personal data; rectification of inaccurate data; erasure of your data; objection to or restriction of processing; and data portability. You may also lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.

If you are outside the UK, similar rights may apply under local law. To exercise any right, contact us at the address below.

7. Cookies

Our website uses cookies to understand traffic and improve performance. You can control cookie preferences through your browser settings. The Trim apps do not use browser cookies but may use similar device-level identifiers.

8. Security

We implement industry-standard security measures including encryption in transit and at rest. However, no system is completely secure and we cannot guarantee absolute security of your data.

9. Children's privacy

Trim's services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Trim Worldwide Ltd.
Email: support@trimworldwide.co.uk
Website: trimworldwide.co.uk

Legal documents: Terms of Service (customers) and Business terms (shops) are separate agreements.